WASH & CARE
All our items are recommended hand wash with a gentle detergent and lay flat to dry.
We will do our very best to fill your order as quickly as we can. Most orders are filled within 48 hours. If for any reason we can’t fill your order within 7 days we will contact you. If you choose Priority shipping there may still be a handling period of up to 48 hours.
RETURNS AND EXCHANGES
Because our customers are so important to us we have simplified the return and exchange process to make it easy for you as possible.
Please note that you can exchange the item without having to initiate a refund if you are planning on ordering a new hat.
RETURNS AND EXCHANGES FROM OTHER RETAILERS
We can only process returns and exchanges that were purchased directly from our website. For all other returns or exchanges please refer to the policies of the retailers from which your purchase was made.
The Blueberry Hill will accept returns and exchanges for up to 14 days after the purchase date. The product must be in the original, unused condition with tags included. To initiate the return process simply email email@example.com and use the subject “Return”. Please include your order number and any relevant information about why you are returning the item. Once we receive an email from you, we will respond with additional information. A shipping label will not be provided.
The Blueberry Hill will gladly exchange and item within 30 days of the purchase date. To initiate an exchange simply email firstname.lastname@example.org and use the subject “Exchange”. Please include your order number and any relevant information about why you are exchanging the item. Please also include the description of the item that you would like to exchange for including size and color. Once we receive an email from you, we will respond with additional information. A shipping label will not be provided.
Many of our knit hats are made from a very stretchy 100% acrylic yarn. You will be surprised at the size range they can accommodate!
How do I know my head size?
If you don’t know your head size, grab a tape measure and measure the circumference of your head just above the ears and halfway up your forehead (ie where you would wear your hat). Do this 3 times and take an average reading. Use this measurement to determine your hat size according to the table below:
XSmall = 46 cm
Small = 50 cm
Medium =54 cm
Do you sell your hats wholesale?
YES! Please fill out our Wholesale Form for more information.
If you have any questions or concerns, please contact us right away. We just want to make you happy!