WASH & CARE
All our items are recommended hand wash with a gentle detergent and lay flat to dry.
We will do our very best to fill your order as quickly as we can. Most orders are filled within 48 hours. If for any reason we can’t fill your order within 7 days, we will contact you. If you choose Priority shipping there may still be a handling period of up to 48 hours.
RETURNS AND EXCHANGES
Because our customers are so important to us, we have simplified the return and exchange process to make it easy for you as possible.
Please note that you can exchange the item without having to initiate a refund if you are planning on ordering a new hat.
Read here for more information on Returns and Exchanges.
Orders cannot be marked as gifts and the actual value of the items cannot be undeclared. The recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. The Blueberry Hill assumes no responsibility for any import duties/customs charges and has no control over such charges nor can we estimate the exact amount. Please contact your local customs office for more information. If the recipient declines to pay these duties and taxes due to the carrier upon delivery of the order, the package may be considered abandoned, destroyed, or returned to the United States. Under these circumstances, we cannot consider requests for replacement shipments or refunds, including shipping fees. If an order is returned to us due to an incomplete or incorrect address, we cannot consider requests for replacement shipments or refunds, including shipping fees. The Blueberry Hill is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, lost, held, or damaged packages, mis-delivery errors via carrier, air, and ground transportation, delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. Shipping is a service purchased from the shipping carriers. Please contact them for any shipping issues.
Many of our knit hats and cardigans are made from a very stretchy 100% acrylic yarn. You will be surprised at the size range they can accommodate!
How do I know my head size?
If you don’t know your head size, grab a tape measure and measure the circumference of your head just above the ears and halfway up your forehead (i.e. where you would wear your hat). Do this 3 times and take an average reading. Use this measurement to determine your hat size according to the table below:
X-Small = 46 cm
Small = 50 cm
Medium =54 cm
As most of our hats are hand-knit, there may be some variation in the measurements of the hats.
Do you sell your hats wholesale?
YES! Please fill out our Wholesale Form for more information.
If you have any questions or concerns, please contact us right away. We just want to make you happy!