RETURNS AND EXCHANGES
Because our customers are so important to us, we have simplified the return and exchange process to make it easy for you as possible.
Please note that you can exchange the item without having to initiate a refund if you are planning on ordering a new hat.
We are unable to cover shipping costs for returns or exchanges for international orders.
To start a return, you can access our return portal here.
RETURNS AND EXCHANGES FROM OTHER RETAILERS
We can only process returns and exchanges that were purchased directly from our website. For all other returns or exchanges, please refer to the policies of the retailers from which your purchase was made.
RETURNS
The Blueberry Hill will accept returns, unless sale or discounts are applied. Items must be postmarked for a return within 14 days of delivery in order to receive a refund. The product(s) must be in the original, unused condition with tags included. If items are returned in an unsellable condition (with stains, odors, animal hair, damage, etc.), or the item is returned after the 14-day deadline, the customer will no longer be eligible for a full refund. Customers are responsible for all return shipping fees, and a shipping label will not be provided. Once the item has been received and upon inspection deemed to be in undamaged and unworn condition, the payment will be refunded. Shipping costs will not be refunded. Gifted items may only be returned if an order number is provided. If there is no order number, items cannot be returned.
EXCHANGES
The Blueberry Hill will accept exchanges, and items must be postmarked for a return within 14 days of delivery in order to initiate the exchange. The product(s) must be in the original, unused condition with tags included. If items are returned in an unsellable condition (with stains, odors, animal hair, damage, etc.), or the item is returned after the 14-day deadline, the customer may no longer be eligible for an exchange. Customers are responsible for all return shipping fees, and a shipping label will not be provided. Once the item has been received and upon inspection deemed to be in undamaged and unworn condition, the new item will be shipped. Gifted items may only be exchanged if an order number is provided. If there is no order number, items cannot be exchanged.
HOLIDAY RETURN POLICY
Eligible items purchased between December 1 and December 20 maybe returned by January 10 of the following year. Eligible items purchased after December 20 are subject to our normal 14 day return policy.
RESTOCKING FEE
A restocking fee of $5.00 will apply to returned items without their original tags to cover inspection and repackaging costs. Items with tags attached and those returned due to damage, defects, or errors will not be subject to a restocking fee.