Returns and Exchanges

RETURNS AND EXCHANGES

Because our customers are so important to us, we have simplified the return and exchange process to make it easy for you as possible.

Please note that you can exchange the item without having to initiate a refund if you are planning on ordering a new hat.

RETURNS AND EXCHANGES FROM OTHER RETAILERS

We can only process returns and exchanges that were purchased directly from our website. For all other returns or exchanges, please refer to the policies of the retailers from which your purchase was made.

RETURNS

The Blueberry Hill will accept returns, and items must be postmarked for a return within 14 days of delivery in order to receive a refund. The product(s) must be in the original, unused condition with tags included. If items are returned in an unsellable condition (with stains, odors, animal hair, damage, etc.), or the item is returned after the 14-day deadline, the customer will no longer be eligible for a full refund. To initiate the return process simply email customerservice@theblueberryhill.com and use the subject “Return." Please include your order number and any relevant information about why you are returning the item. Once we receive an email from you, we will respond with additional information. Customers are responsible for all return shipping fees, and a shipping label will not be provided. Once the item has been received and upon inspection deemed to be in undamaged and unworn condition, the payment will be refunded. Shipping costs will not be refunded. Gifted items may only be returned if an order number is provided. If there is no order number, items cannot be returned.

 

EXCHANGES

The Blueberry Hill will accept exchanges, and items must be postmarked for a return within 14 days of delivery in order to initiate the exchange. The product(s) must be in the original, unused condition with tags included. If items are returned in an unsellable condition (with stains, odors, animal hair, damage, etc.), or the item is returned after the 14-day deadline, the customer may no longer be eligible for an exchange. To initiate the exchange process simply email customerservice@theblueberryhill.com and use the subject “Exchange." Please include your order number and any relevant information about why you are exchanging the item. Please also include the description of the item that you would like to exchange for including size and color. Once we receive an email from you, we will respond with additional information. Customers are responsible for all return shipping fees, and a shipping label will not be provided. Once the item has been received and upon inspection deemed to be in undamaged and unworn condition, the new item will be shipped. Gifted items may only be exchanged if an order number is provided. If there is no order number, items cannot be exchanged.